Privacy Policy

Who We Are

OntarioCustomBuilders.ca ("we", "us", or "our") operates an online directory that connects homeowners with custom home builders across Ontario. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you use our website.

By using OntarioCustomBuilders.ca, you agree to the practices described in this policy. If you have any questions, please contact us.

What We Collect

We collect information you choose to provide to us through our website forms, including:

• Contact details — your name, email address, and phone number when you submit a form.
• Builder listing information — company name, region, specialties, website, and company description when you apply for a free listing.
• Project details — information about your building project when you contact a builder or use our HST rebate calculator.
• Technical data — standard browser and device information (such as IP address and pages visited) collected automatically to help us understand how the site is used and improve it.

We do not collect payment card information. Any payments are processed by our trusted third-party partners on their own secure systems.

Why We Collect It

We use the information we collect to:

• Connect you with the custom home builders you're interested in.
• Process and publish free builder listings you submit.
• Respond to your enquiries and provide the services you request.
• Improve our website, content, and user experience.
• Send you relevant updates about our services, where you have agreed to receive them.

When you submit a form to contact a builder, we share your contact details with that builder so they can respond to your enquiry. We do not sell your personal information to third parties.

How We Use Cookies

We may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve our services. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the site.

How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While no method of transmission over the internet is completely secure, we work to safeguard the data you share with us.

Access & Control

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any inaccurate information.
• Request that we delete your personal information, subject to legal obligations.
• Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us and we will respond within a reasonable timeframe.

External Websites

Our website may contain links to external sites, including our partner HST Rebate Pros. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date at the top. We encourage you to review this page periodically.

Questions About This Policy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out through our contact page.